Terms and conditions
These terms govern use of the Najakat Vastram website and any wholesale order later accepted by the business identified on the Contact page. Website catalogue listings are invitations to enquire and are not binding offers. An order becomes confirmed only after product availability, colour, quantity, minimum order quantity, taxes, freight, dispatch estimate and total amount are communicated in writing and any required payment is successfully received.
Product photographs are prepared to represent colour and texture as accurately as practical, but screen settings, lighting and production batches may cause reasonable variation. Handcrafted, woven, dyed or embroidered textiles can contain minor variations that are characteristics of the process and are not automatically defects.
Wholesale buyers are responsible for reviewing the confirmed quotation, billing details, shipping address and tax information before payment. Resale pricing, consumer promises and local compliance after delivery remain the buyer’s responsibility. Unlawful use, fraudulent orders, chargeback abuse, reproduction of website material and unauthorised access are prohibited.
Pricing and payment
Prices are shown in Indian Rupees and may be wholesale base prices unless the listing or written quotation states otherwise. GST, shipping, insurance, special packing, customisation and other disclosed charges may be additional. Prices and availability may change until written confirmation. Card numbers, CVV, UPI PINs and banking passwords will never be stored by Najakat Vastram; when enabled, payment credentials will be handled by the approved payment provider.
Shipping and delivery policy
Unless a written quotation states otherwise, in-stock confirmed orders are expected to dispatch within 3–7 business days after successful payment and verification. Made-to-order, customised or high-volume orders may require a longer production period, which will be communicated before payment.
Estimated delivery after dispatch is generally 3–10 business days, depending on destination, carrier serviceability and disruptions outside reasonable control. A tracking reference will be shared when available. Buyers must provide a complete address and reachable phone number. Re-dispatch or return-to-origin costs caused by an incorrect address, refusal or repeated unavailable delivery may be charged to the buyer.
Risk of accidental loss passes as permitted by applicable law and the agreed shipping terms. The buyer should inspect the outer packaging at delivery and preserve the package, invoice and labels if there is a problem.
Cancellation policy
A cancellation request should be made within 6 hours of written order confirmation and before fabric cutting, customisation, packing or dispatch, whichever occurs first. Once processing has started, cancellation may be declined or reasonable non-recoverable material, labour, payment and logistics costs may be deducted. Najakat Vastram may cancel an order if stock is unavailable, verification fails, pricing is erroneous, the destination is not serviceable or the transaction appears unlawful or fraudulent; amounts collected for a cancelled and unfulfilled order will be refunded to the original payment method.
Return and replacement policy
Wholesale, cut-length, customised, made-to-order and buyer-approved goods are generally not returnable for preference changes, slow resale, minor shade variation or surplus inventory. A return or replacement may be considered when the delivered item is materially defective, materially different from the confirmed product, short in quantity or damaged in transit.
The buyer must report such an issue within 48 hours of delivery and provide the order reference, invoice, clear photographs of the product and packaging, shipping label and a continuous unboxing video. Goods must remain unused, unwashed, uncut, unaltered and with original packaging. Do not ship a return without written authorisation and return instructions. Approved return shipping responsibility will be stated during resolution.
Refund policy
After an authorised return is received and inspected, an approved refund is normally initiated within 7–10 business days. Refunds are sent to the original payment method; the bank or payment provider may take additional time to credit the account. Original freight, reverse freight, payment fees or non-recoverable customisation costs may be deducted only when disclosed and legally permissible. If a replacement is accepted instead of a refund, dispatch timing will be confirmed separately.
Privacy policy
Najakat Vastram may collect contact details, business name, billing and delivery information, GST details, product selections, order communications and transaction references needed to respond, fulfil orders, prevent fraud, comply with law and maintain business records. Payment instrument credentials such as full card number, CVV, PIN or UPI PIN are not collected or stored by this website.
Information may be shared with payment providers, logistics partners, technology service providers, professional advisers or authorities only as reasonably needed for these purposes. Reasonable security measures are used, but no internet system can be guaranteed completely secure. Records are retained only for legitimate operational, tax, dispute and legal periods. Subject to applicable law, a person may request access, correction or deletion through the published privacy/grievance contact.
Essential session cookies may be used for the private admin panel. The current public ordering overlay does not transmit or store the entered checkout details because payment is not yet enabled.
Contact and grievance redressal
Questions about products, orders, shipping, cancellation, returns, refunds or personal information should be sent to the contact details below. Include the order reference and supporting evidence where applicable.
Business: Legal business name to be published before launch
Address: Registered business address to be published before launch
Phone: Support number to be published before launch
Email: Support email to be published before launch
Grievance officer: To be designated before launch
Grievance email: To be published before launch
We aim to acknowledge a complete complaint within two business days and work toward resolution within a reasonable period based on the issue and evidence.
Governing law
These terms are governed by the laws of India. Subject to applicable consumer and e-commerce law, disputes will be handled by courts having jurisdiction at the seller’s registered business location shown on the Contact page. Nothing in these policies limits rights that cannot lawfully be excluded.